If we are unable to provide you with a final response within 45 business days, we will inform you of the status of your complaint. For Nissan financing & leasing near you in San Antonio, our finance department at. We will investigate the issue and take reasonable steps to try and resolve the matter with you within 5 business days, or in any event within 45 business days from the day of the receipt of your complaint. If you have a complaint or dispute please contact our Customer Experience Team either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at expect our staff to take reasonable steps to address your concerns.
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires. Nissan Financial Services is a member of:Īustralian Financial Complaints Authority (AFCA):Įmail: Mail: GPO Box 3, Melbourne, VIC 3001 (Australia)
#Nissan finance customer services free#
This is a free service which provides you with an independent mechanism to resolve any specific complaints or disputes you have with us which we cannot resolve together. If you believe your complaint or dispute has not been resolved to your satisfaction, you may want to refer the matter to our external dispute resolution service. Or, submit an online enquiry and a member of our team will get in touch. If English is not your preferred language, this policy is also available in: Arabic, Chinese (simplified), Chinese (traditional), Greek, Hindi, Indonesian, Italian, Japanese, Punjabi, Spanish and Vietnamese. Contact us on 1800 035 035, Mon-Fri 7am-7pm. Access information regarding your Kia Finance America account, including account status, date of last payment received, date of next payment due, payoff quotes and much more. My Nissan Service & Maintenance Extended Protection Plans Nissan Finance Portal Loyalty Program Child Safety Roadside Assistance.
#Nissan finance customer services download#
You can download a copy of our Complaints Management Policy here. If we are unable to provide you with a final response within the above timeframes, we will inform you of the status of your complaint. If your complaint relates to any other matter, within 30 calendar from the date you lodge your complaint. To find the best offers and nearby inventory, we need to find your location.If your complaint relates to financial hardship, enforcement action or a default notice, within 21 calendar days from the date you lodge your complaint or.We will investigate the issue and take reasonable steps to try and resolve the matter to your satisfaction within 5 business days, or in any event: If you have a complaint or dispute please contact our Dispute Resolution Department either by phone on 1300 613 182, mail at Locked Bag 2004, Brandon Park, Victoria 3150 or by email at expect our staff to take reasonable steps to address your concerns.
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